Our Privacy Policy

Africa Connect Data Privacy Policy

Effective Date: 1 February 2025

1. Introduction

Welcome to Africa Connect, your trusted partner in online bus service booking. At Africa Connect, we are committed to protecting your privacy and ensuring the security of your personal information. This Data Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using our website, mobile application, or any other services provided by Africa Connect, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth and gender. We do noct collect payment information (e.g., credit card details).
  • Booking Information: Travel details, including departure and arrival locations, dates, times, and seat preferences.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about how you interact with our website or app, including pages visited, search queries, and booking history.
  • Location Data: If you enable location services, we may collect your precise or approximate location to provide relevant services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To process and manage your bookings, provide customer support, and communicate with you about your travel plans.
  • Personalization: To tailor our services to your preferences, including offering personalized recommendations and promotions.
  • Improvement: To analyze usage patterns and improve our website, app, and services.
  • Security: To protect against fraud, unauthorized transactions, and other illegal activities.
  • Marketing: To send you promotional materials, special offers, and updates about our services, with your consent where required by law.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
  • Business Partners: Bus operators and other travel-related service providers to fulfill your bookings.
  • Legal Authorities: When required by law or to protect our rights, property, or safety, or that of our users or the public.
  • Affiliates: With our parent company, subsidiaries, or other entities under common control, for operational and business purposes.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security audits.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside of your residence, where data protection laws may differ. We will ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website or through other communication channels.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Africa Connect
Email: [email protected]

11. Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Thank you for choosing Africa Connect. We value your trust and are committed to protecting your privacy.